40 Years of Trust: How CJG Partners Guides NP Services Through a Highly Regulated Industry

At a Glance

Client: NP Services, Inc.

Industry: Residential Property Management (Subsidized and Market-Rate Rentals)

Client Since: 40+ Years

Owner: Robert E. Rohlwing, President

Services: HUD Audit, Tax Return Preparation, QuickBooks Implementation and Training, Advisory Services

Bob Rohlwing, President of NP Services, Inc., owns and manages a portfolio of residential rental properties in the Chicagoland area, including both multi-family subsidized housing and market-rate single-family homes. Operating in a highly regulated industry governed by HUD (Department of Housing and Urban Development) requirements and an evolving compliance environment, Bob needed more than a CPA firm. He needed: 

• A team that understood the complexities of accounting for subsidized housing
• A team that stayed current on regulatory changes, and
• A team that could serve as a long-term partner

He found all of that with CJG Partners. Bob and CJG have been working together for more than 40 years.

The Challenge: A Complex, Highly Regulated Industry

Subsidized residential rental properties are subject to strict federal oversight, and HUD’s accounting and reporting requirements are both detailed and constantly evolving. From the beginning of his company, Rohlwing recognized that he needed a CPA firm with specialized knowledge of HUD audits and a thorough understanding of the compliance landscape.

He also had a unique business structure to account for. Bob owns his properties through an entity and separately owns the management company contracted to manage them, including all aspects of auditing and accounting. This dual-ownership model adds another layer of complexity that requires experienced, attentive advisors.

Finding a firm with the right expertise and the commitment to stay current was not a given in this industry. Rohlwing sought a partner who had completed the required HUD training, kept up with annual continuing education, and could guide both his management staff and bookkeeping personnel through the reporting requirements.

The Solution: Specialized Expertise and a Collaborative Approach

From the beginning, the CJG Partners team assigned to NP Services’ audits completed the required HUD training. The team maintains ongoing annual continuing education to stay current on changing requirements. Their consistent guidance has helped Bob’s management staff and bookkeeping personnel understand and meet HUD’s accounting and reporting standards.

Over the course of their relationship, CJG Partners has supported NP Services across several dimensions:

• Conducting and submitting audits in full compliance with HUD standards
• Providing clear guidance on HUD’s accounting and reporting requirements to management and bookkeeping staff
• Recommending and supporting the transition to cloud-based QuickBooks, including employee training
• Advising on multiple HUD property sales, walking through the financial and operational implications of each decision
• Stepping in directly when filings to a governmental agency had been handled incorrectly by a separate accounting firm, coordinating with the agency and resolving the issue with no further ramifications

That last point is particularly telling. When an error outside of CJG’s work came to light, partner Hank Boone acted promptly. He contacted the agency on Bob’s behalf, guided the correction process, and ensured that all necessary filings were completed, thereby resolving the matter.

“If an issue arises, they are quick to take ownership and resolve it efficiently. Hank acted promptly on our behalf. He contacted the agency, guided the correction process, and ensured all necessary filings were completed. The matter was resolved with no further ramifications, which speaks volumes about their diligence and commitment to their clients.”

— Bob Rohlwing, President, NP Services, Inc.

The Results: Confidence, Efficiency, and Strategic Clarity

For more than four decades, NP Services has operated with confidence in a demanding compliance environment, largely due to its partnership with CJG Partners. The results go beyond audit completion.

One of the most impactful outcomes has been the move to cloud-based QuickBooks. CJG’s recommendation and hands-on support through that transition significantly improved efficiency and accessibility across NP Services’ operations. Staff training ensured the software was understood and used to its full potential, and ongoing support means questions are addressed promptly as they arise.

CJG has also played an advisory role in major business decisions. When Rohlwing has considered selling HUD properties, the team has provided clear analysis of the financial and operational implications, helping him make informed, strategic decisions rather than navigating those complex transactions alone.

The working relationship itself is built on a collaborative, team-oriented approach. Communication is efficient and well-coordinated during both the audit process and tax return preparation, with seamless information sharing and timely follow-up.

“We are able to reach out to them with questions, whether for research or guidance on improving our processes and best practices. Their team is responsive and knowledgeable, and we appreciate their commitment to understanding the broader context of our business. They consistently go the extra mile.”

— Bob Rohlwing, President, NP Services, Inc.

What Working With CJG Partners Is Like

Rohlwing describes the firm as approachable at every level, from the partners to the administrative staff. Even during busy seasons, calls are not rushed, and questions are thoroughly addressed.

That combination of expertise, responsiveness, and genuine care for client outcomes is what has kept the relationship going for more than 40 years.

“I would highly recommend this CPA firm to anyone considering their services. From the partners to the administrative staff, everyone is approachable, professional, and genuinely pleasant to work with. Even during their busiest times, they take the time to ensure calls are not rushed and that questions are thoroughly addressed.”

— Bob Rohlwing, President, NP Services, Inc.

Ready to work with a CPA firm that goes the extra mile? Contact CJG Partners at info@cjgpartners.com or 847-517-8222.